No WiFi

Latner72 · ‎01-08-2022

Hi, can anybody help me please?

I have the mobile data router at home and all 4 lights are green but none of my devices have been able to connect to the WiFi all day. EE technical team says there are no issues there end.

I had it late last night and had none this morning. I have reinserted the SIM card and restarted the router but still nothing.

XRaySpeX · ‎02-08-2022

@Latner72 : Do you really mean your devices do connect by WiFi to the router but cannot get on the Net?

What does the router say about its Connection Status?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Latner72 · ‎02-08-2022

All lights are green. The router is working fine. I spoke to EE this morning who did a full check and it’s not there end. I’ve checked the 12 digit No on the SIM card matches the correct number on my account and done a full reboot and still nothing

Leanne_T · ‎02-08-2022

Hi @Latner72

Thanks for posting.

Are you able to test the SIM card from the WiFi device in a phone to see if this connects to the internet?

Speak soon 🙂

Leanne.