Hi, advice appreciated. Had a 4gee router for a couple of years but stopped working. All lights come on and stay on. I had an old TP-Link router so I thought i’d save a bit of money after EE said out of warranty and not much we can do. I didn’t realise i could put the sim (with an adapter) into new router. So i bought a 60gb data pack with new sim. Put it in the router. No problem at all connected to internet and i thought great problem solved.
Problem is it wouldn’t let me register a new account because i’m using same email. So i managed to cancel my old subscription and even updated account with new sim phone number. But it is still showing my old account details but there is no option to start a subscription with my new sim.
Not sure there is anything else i can do on my end and whether a phone call will allow them to sort this out. I’ve got 60gb that lasts upto two months so there is no urgency at the moment. Starting to think i should have set up a new email just to use that for the EE account. Not sure if it is too late to do that or if will just compound the problem? Seeing as phone number is now linked to the account doubt that would work anyway. Thanks. Mark.
