Community Activity

Repeated Emails asking to return kit.

I’m getting emails asking to return my kit, 6 weeks now and they are getting nearer to charging me a fee. I have returned it and have proof of postage. Ideas on how to  sort this - online preferably. 

Ian3143 by Explorer
  • 19 Views
  • 2 replies
  • 0 Helpful

Cant use mobile to make calls in Greece

Can use it to go on internet and sms but I cant ring anyone in UK or in Greece via mobile direct. EE alleges they are working on issue since 18th April. With no end in sight.  Once they trebled their roaming charges it all went to pot, maximum price ...

Van1968 by Investigator
  • 146 Views
  • 15 replies
  • 0 Helpful

New to EE from BT, Zoom constantly freezes

I recently moved from BT (with them many many years), EE plan Essentials Full Fibre Gigabit. I am using the EE Smart Plus Hub and 3 Smart Wifi plus boosters.  Speed into the house is around 900mbps and upload 100mbps.Everything is great apart from wh...

Piper1862 by Valued Contributor
  • 944 Views
  • 27 replies
  • 4 Helpful

Resolved! Sony unauthorised payments

Looks like this is a problem with Sony taking money via EE has anyone ever been refunded as EE say it’s not their problem basically and to contact Sony can’t get passed the BOT with Sony as I don’t have an account any help appreciated as we have had ...

Cakey1975 by Valued Contributor
  • 12029 Views
  • 88 replies
  • 38 Helpful

Can’t activate Apple Music add on

Hi,I’ve just purchased the Apple AirPod Pro 2 £15 a month add on with the 24 month Apple Music included, however since receiving the product I’ve no idea how to activate the Apple Music 

emloch by Contributor
  • 3 Views
  • 0 replies
  • 0 Helpful

linking new device

needed to renew my re plan for data and tried to get into my account and link my new phone on my new device. been trying for days with no luck saying my informations wrong when it’s clearly not!! any help? 

ab183629 by Investigator
  • 70 Views
  • 6 replies
  • 0 Helpful