My 4Gee wifi mini router has the blue internet light flashing, no connection

[hy9]

Hi,

My wifi mini suddenly won't connect to the internet. I can find the wifi on my phone, it connects ok, but then says underneath 'no internet connection'.

I can access the 192.168.1.1, but it says everything is ok, but the connection status is disconnected. When I click to connect, i get an unsuccessful messgae,

I can't check my data, howver I got a 12 month sim card, and it doesn't run out until June and there is loads of data left on it as I checked a couple of months ago when it was working and haven't used it since.

Any ideas?

[Christopher_G]

Hi @hy9 

Welcome to the community.

Is it a pay monthly SIM card or pay as you go that you're using in the router?
Chris

[hy9]

Hello, it is a PAYG, I bought a sim card with data on it last year, and it had been working fine.

[XRaySpeX]

Sounds like your PAYG SIM has gone into hibernation or worse.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[hy9]

Oh I see, well that's annoying. I bought a 12 month one with 50GB on knowing I wouldn't use more than that amount over the 12 months, so zero need to top up or buy anymore data until the 12 months ended......