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Mobile portable internet

Anthony132
Visitor

‎02-10-2024 05:28 PM

Hi I have a portable WiFi device and I have topped it up by £10 but it hasn’t gone on because I think my rolling bundle package does not refresh till the 17th but how can I get that applied to my account now?

I can’t use the top up and add on in normal way because I’m a Vodafone customer so the links to apply it don’t work through my phone. 

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎02-10-2024 07:56 PM

@Anthony132 : Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. What does it say,  obscuring your mobile no.?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP