Mobile data very slow

[MDAlex]

Hi, for 4 days my indoor data is very slow, I can't even watch a YouTube video. I reported the problem and they texted that everything is ok, no problem detected 🤣🤣🤣I called the 150, the only solution from them is to buy a broadband. I have the unlimited data because I don't want a broadband I also bought a number for my wife as well. And now both of us are sitting without Internet. (she needs the Internet for work). I don't know if someone can help with my problem I only want to know if I can cancel my contract early because I don't get the service that I'm paying. 

I have the honor magic 6 pro, iPhone 16 pro max. 

[bristolian]

What speeds are you achieving on a speed test?

Is this only in one specific location or is it more generalised?

[MDAlex]

 

[XRaySpeX]

Which mobile router do you have?

[bristolian]

~4Mbps should be sufficient for HD video streaming, but admittedly not with much headroom. What sort of speeds were you achieving prior to the past 4 days?

I would be inclined to callback and speak to another agent, see if you get the same response.

[MDAlex]

I don't have one. I don't have Internet on my phone. I took unlimited data only for that. 

[XRaySpeX]

@MDAlex : OIC! You had posted under Mobile BB. I've moved this to Mobile Data.

[MDAlex]

UPD: have checked the signal outside the house, signal very strong I even get a very good signal when I open the window and bring the phone close to it. 

[Peter_W · Accepted solution]

Welcome to the Community, @MDAlex 😊

Indoor coverage is harder to guarantee than outdoor - a range of different factors like your orientation to the mast, the construction of the building and its walls, and interference from other devices can have an impact on this. 

If this has been better up until recently though, it could suggest a possible issue with congestion.

This would be the case if more people were suddenly trying to connect at once, either due to an increase in population (e.g. in places like stadiums, festivals and train stations) or a nearby outage meaning the people normally served by that site need to connect elsewhere.

I'd definitely recommend getting back in touch with our technical team, and there are a range of diagnostics we can try in order to help get to the bottom of what's happening.

Peter