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Mobile broadband speed slower than my mobile phone speed on 5g

mowcopvaliant
Visitor

Hi all, i have 5g EE mobile broadband and it is much slower than the 5g i get on my EE phone. The signal is full as we are next to the mast. Does anybody have any suggestions as to what could be wrong?

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

@mowcopvaliant  Try relocating the router.   Please remember that your router is connected to the EE network and then you’re connecting to the device via WiFi as oppose to your phone just connecting to the network and not using WiFi.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.