Mobile balance / pack subscription

[dan_arbon]

I topped up £10 to my balance to use another mobile pack subscription but i can’t get it to register the free minutes/texts/data etc….

Now it has taken the payment again and gone through correctly but I have an additional £10 extra balance I didn’t want/need. Can this be returned?

[Schockwave]

Hello @dan_arbon ,

Welcome to the community,

You will have to speak to customer service about this, we cannot do anything here, this is not customer service but a public forum. You may be lucky and they may offer a refund, but usually not on pay as you go. The balance can be used once you have used your top up.

[XRaySpeX]

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top. What does it say,  obscuring your mobile no.?