Mobile Router

MartinB1957 · ‎26-09-2023

I have an unlocked 4GEE mobile router and have a non-EE SIM installed (SMARTY) and am currently in Ibiza! I know, lucky me! However, I just can’t get the mobile router to connect to the internet. I use a SMARTY SIM in a Huawei mobile router with no issues.my daughter has it atm, hence my dilemma! Do I need to switch on ‘roaming’ on the 4GEE router? If so, how do I do it? I vaguely recall having to switch on ‘roaming’ on the Huawei router. Thank you.

Leanne_T · ‎26-09-2023

Hi @MartinB1957

Thanks for coming to the community and yes I am very jealous you're in Ibiza! 🙂

Is the WiFi device unlocked to use the other network SIM card?

If so, does the SIM connect to the internet in another device?

Leanne.

MartinB1957 · ‎26-09-2023

Is there a way that I can change the APN setting on the 4GEE mobile router (dongle). I’ve a SMARTY SIM and need to use mob.asn.net? TIA.

XRaySpeX · ‎26-09-2023

@MartinB1957 : What mobile phones call APNs mobile routers call Profiles. Your find it there. Can't speak for Smarty APNs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

MartinB1957 · ‎26-09-2023

Thanks, yes, it is unlocked. I have tried the SIM in my phone but on the advice of SMARTY, I had to change the APN setting on my phone and it then worked fine. That might be an ‘SMARTY’ thing! Unfortunately I just can’t find a way to change the APN on the EE dongle, assuming of course that it can be done?

MartinB1957 · ‎26-09-2023

That’s great info. I’ve found the ‘profile’ but it’s sort of ‘white out’ and can’t be accessed, at least atm.

XRaySpeX · ‎26-09-2023

You can't overwrite the current Profile. You need to create a new Profile & then make it the Default.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

MartinB1957 · ‎27-09-2023

Thanks for this. Have tried this but as yet no success. The only compulsory requirements are the ‘‘Profile name’ and ‘Dial number’. I assume the former is my choice and the latter is the number of the SIM? Also, though apparently not a requirement, is a choice of Protocol; PAP, CHAP or PAP & CHAP? Any further thoughts or advice gratefully received. Cheers.

XRaySpeX · ‎27-09-2023

EE prefers Authentication type: PAP but can't speak for Smarty.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

MartinB1957 · ‎28-09-2023

Just a quick thank you to everyone that helped/gave advice. After many trials & errors managed to sort it all out………apparently I needed to switch on SIM PIN and enter the 4-digit code! SIMPLES……NOT! Now on Movistar and getting 40+MBs! Cheers everyone.