4GEE Wi-Fi PAYG number not recognised!

[Lebanna21]

Hello, can anyone help me please? I bought a 4GEE Wi-Fi mini pay as you go last year and used it at events with the free credit. I’ve come to use it again this year and when I try to top up it says the mobile number is not recognised?! I can’t seem to speak to a human when I phone up EE and can’t find another way to contact a real person there so I’m at a loss as to what to do… Thank you 

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Lebanna21]

Thank you so much! That makes sense as I haven’t used it in about 10 months. So is the best course of action to buy a new EE sim for the 4GEE mini device? 

[Northerner]

Hi @Lebanna21 

Yes that is the best course of action.

Thanks 

[XRaySpeX]

Yes. Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

[Lebanna21]

I have ordered a new SIM card. Thanks again 😊