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Mobile Data Fiasco

Gemini315
Visitor

I bought a mobile router (Amazon) and £15 EE voucher with SIM card (Tesco). List the voucher receipt so topped up another £15. I get “no internet connection”. Man at EE shop said top up has been loaded but the plan hasn’t been activated”. Trying to find a number to call EE to see if they can activate but cannot find the option for PAYG besides topping up. I have no wifi and signal is bad where I am. Will have broadband (with another provider) on 22 July. Until then, I need wifi to work on the router so that I don’t have to keep going outside to get 2 bars of signal to send a simple WhatsApp! 

2 REPLIES 2
JimM11
Community Hero
Community Hero

@Gemini315 Do you think that a mobile Hub is going to get any better a signal than what your mobile get's? Pick one from the many help options.

Search results for "activate a mobile pay as you go sim"

How Do I Activate and Set Up My New SIM? | Mobile Help | EE

Chris_B
EE Community Star
EE Community Star

@Gemini315  The mobile router is going to use the same cellular connection as your phone if your phone is on EE. So if you have to go outside to get a cellular connection on your phone the router will also have the same connection as your phone indoors.   It might be better if the router was next to a window though. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.