26-03-2024 01:31 PM
Hi,
could someone please help I have had to reset my mini dongle iv had it for years now but I have forgot the WiFi password and don’t have the sticker on the back or the keep safe card I’m wondering if there is anything I could do as the admin thing isn’t working ether
thank you
26-03-2024 03:35 PM
Hi @Arrow21
Welcome to the community.
If you connect the router to a computer using the USB cable, are you able to access the hub manager?
Chris
28-03-2024 09:50 AM - edited 28-03-2024 10:12 AM
no i can not get on to the hub/admin sight
28-03-2024 10:48 AM
Hi @Arrow21,
Our Customer Care Team should be able to retrieve your password if you get in touch.
Thanks
James