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Logging in to 4G/5G mobile broadband

AShep_02
Explorer

Hello,

I've just got a new smart 5G hub and can connect to it via my devices, but when navigating to http://192.168.1.1/ I just cannot login. I've tried the admin password on the router and even reset the router back to factory settings and I still get the same error each time.

Has anyone got any ideas on how to fix this please?

 

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

What is the wording of the error?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Just the generic ‘incorrect password’ one

XRaySpeX
EE Community Star
EE Community Star

Can't see we can be of much help when you've typed in the admin pwd on the label after a Factory Reset. Just check the chars & symbols correspond exactly & watch for e.g. I (eye) v l (el) v 1 (one) & O (oh) v 0 (zero) ...

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP