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How to view remaining data on 4G Wi-Fi

joshyboy28
Explorer

‎04-10-2024 04:10 PM

Hi, I recently bought a 4g mobile Wi-Fi dongle and can’t figure out how to top up / view remaining data.

I have read past discussions and tried various things but every time I get to the add-on data page it says there is an error and I need to “turn off Wi-Fi”. Unfortunately I can’t do this because I cannot then access the internet, so that doesn’t make sense.

When I go to another page to try to login into my EE, it tries to send a text message to the device, which I can’t access because it doesn’t accept any login password.

So I’m stuck. Please can anyone help?!

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎04-10-2024 05:11 PM

Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
joshyboy28
Explorer
In response to XRaySpeX

‎04-10-2024 05:24 PM

I have tried that and it doesn’t work. It just says there is an error and I need to turn off Wi-Fi, or the page doesn’t work at all.

0 Helpful