I’m sorry to hear about your experience… it’s never a good time but for this to happen so close to Christmas and with the current financial crisis looming over everyone I’m sure you could do without this.
I assume you have already burnt yourself out trying to resolve whilst navigating through the automated system and random advisors, have you tried relaying your complaint to senior management. I cannot guarantee you will get a resolution this way as I find that issues where customers have no control over, inadequate customer service or those with media attention are prioritised. Usually when senior management gets involved, issues and system barriers seem to just resolve themselves and all timescales magically change.
I hope you find a resolution asap, I don’t think broadcasting your experience will be much benefit at this point as you are still ongoing your experience. Being an isolated incident you would be better finding the cause so you can resolve and ensure no one else experience’s this. I would advise you to have patience with the process before publicising so you can share your experience from start to finish and not just highlight an issues already logged in system
I hope you get the outcome your looking for all the same, merry Christmas
Glenn Adair
