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How do I link an EE mobile broadband subscription to my account

KerstinExner
Investigator
Investigator

‎29-07-2026 12:15 PM

It appears that EE online has forgotten that I have a mobile broadband subscription. When logging into EE on my laptop, I don't see any subscriptions. I just want to download my bills. I have found another post that said products need to be linked now before I can see my bills. The linking process involves sending a text to the mobile number. As this is a mobile router and not a phone I cannot receive the text. What do I do? I just want to see my bills.

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5 REPLIES 5
JimM11
Community Hero
Community Hero

‎29-07-2026 12:18 PM

@KerstinExner Text's are available on the EE Mobile Router, you will just have to logon to it to see them displayed to you.

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XRaySpeX
EE Community Star
EE Community Star

‎29-07-2026 12:19 PM - edited ‎29-07-2026 12:20 PM

@KerstinExner : Most mobile routers can receive texts & reply to them. Login to it & look for the SMS Section/Inbox.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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KerstinExner
Investigator
Investigator
In response to JimM11

‎29-07-2026 12:22 PM

I am not using an EE router. 

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JimM11
Community Hero
Community Hero
In response to KerstinExner

‎29-07-2026 12:23 PM

@KerstinExner Then find the manual for the one you are using and see what it say's.

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XRaySpeX
EE Community Star
EE Community Star
In response to KerstinExner

‎29-07-2026 12:24 PM - edited ‎29-07-2026 12:24 PM

Most mobile routers can receive texts & reply to them. Which router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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