How do I email as 'start conversation' is not working

RosMitch · ‎26-05-2022

'Start conversation' is not working. I need to e mail as I am unable to phone. How is this done?

Jon_K · ‎26-05-2022

Hi @RosMitch.

Welcome to the community.

Are you trying to access online chat?

Are you using the contact us page or your My EE App?

Jon

XRaySpeX · ‎26-05-2022

You don't! EE provides no email contact.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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Albertab · ‎29-05-2022

Iam currently in the US and have lost my phone. The 'start conversation' button does not appear to be working. How do I contact you and is it possible to turn on location services remotely from your end?

Jon_K · ‎29-05-2022

Hi @Albertab.

Welcome to the community.

Are you trying to contact our live chat team?

You will need to do this through your My EE App when you're abroad.

Jon

RosMitch · ‎30-05-2022

Thanks Jon

Sadly I can't access the App so will have to wait. I have to say ,I find it archaic you can't send an e mail