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Hotspot is not Working on PS5

MoonAb
Investigator
Investigator

My hotspot is working for everything else besides my PS5. It has this message “You internet service provider or your router might be preventing your PS5 from connecting the internet…” please help! 

6 REPLIES 6
Christopher_G
EE Community Support Team

Hi @MoonAb 

Welcome to the community.

Have you tried restarting both devices? Has this previously worked for you?
Chris

XRaySpeX
Grand Master
Grand Master

Which mobile router have you?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

Hi, @Christopher_G  

Thanks!

Yes I have restarted multiple times. It has never previously worked I have to connect it to my mobile hotspot instead of the 4G WiFi for it to work.

 

Christopher_G
EE Community Support Team

OK, thanks @MoonAb 

Sorry, I think I misunderstood. Are you saying it is working with the personal hotspot from your phone, but not your 4G WiFi device?

Have you tried forgetting the network and re-setting it up?

Chris

Hi, @Christopher_G 

Sorry I wasn’t clear before. Yes I have tried that it always brings up the same message. 

Christopher_G
EE Community Support Team

OK, thanks @MoonAb 

I can only recommend speaking with our technical support team so that they can try and help you get connected.

Chris