Hotspot is not Working on PS5

MoonAb · ‎28-04-2024

My hotspot is working for everything else besides my PS5. It has this message “You internet service provider or your router might be preventing your PS5 from connecting the internet…” please help!

Christopher_G · ‎29-04-2024

Hi @MoonAb

Welcome to the community.

Have you tried restarting both devices? Has this previously worked for you?
Chris

XRaySpeX · ‎29-04-2024

Which mobile router have you?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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MoonAb · ‎30-04-2024

Hi, @Christopher_G

Thanks!

Yes I have restarted multiple times. It has never previously worked I have to connect it to my mobile hotspot instead of the 4G WiFi for it to work.

Christopher_G · ‎30-04-2024

OK, thanks @MoonAb

Sorry, I think I misunderstood. Are you saying it is working with the personal hotspot from your phone, but not your 4G WiFi device?

Have you tried forgetting the network and re-setting it up?

Chris

MoonAb · ‎30-04-2024

Hi, @Christopher_G

Sorry I wasn’t clear before. Yes I have tried that it always brings up the same message.

Christopher_G · ‎01-05-2024

OK, thanks @MoonAb

I can only recommend speaking with our technical support team so that they can try and help you get connected.

Chris