I have been with EE since Sep 2021 as a Mifi 4G mobile broadband customer. Over the years, there have been occassional service issues but since Sep 2024 i upgraded to the new 5G device on the suggestion of EE upgrade team citing that coverage is great.
But within 3 weeks of using it, both 5G and 4G speeds have deteriorated with Pings reaching 2100 and remaining at 250+ at most times.
I have spoken to EE tech team and second level technicians, but they simply have no expertise. They will simply keep giving you the same suggestions, restart, reset, try it in another device, etc.
They keep trying to evade the real issue of why is the Ping so high all of a sudden? What should EE do to rectify this problem. Why has this arisen? I am quite frustrated with the whole process having spoken to half a dozen advisors and wasting countless hours debating and testing.
I work in Manchester M19 2** which is within EE coverage for both 5G and 4G outside and indoor. It has a large population with many businesses and offices nearby.
Don't know what to do as it is affecting my office work. I cannot opt for fixed BB connections and drilling of antennas to the commercial builing, as im in a serviced office space.
[MOD EDIT: Please avoid including personally identifiable details in the public forum]
