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Hi my Internet has either been cut off or is hostage

sarah517
Explorer

‎29-12-2025 10:52 AM

I don't have a phone so rely on broadband for my WhatsApp messages. I can pay my bill tomorrow in full but I can't get in contact with anyone if I'm in a health emergency or fall 🙃  can someone help? Can they reconnect as I'm going to need connection to pay it 😫 

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1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎29-12-2025 11:12 AM

Which mobile BB router do you have?

If you're having difficulty paying your bill on time you need to contact CS urgently to come to a repayment arrangement - see Help if you can't pay your bill

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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