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Heysham near Morecambe speed

Des123
Visitor

‎10-02-2024 08:20 AM

I live at Heysham in the LA3 area - Since October last year, my broadband speed have been slowing down. I changed to a router And an aerial booster and last  weekend they have slowed down again during speed test I get Download speed is 1.5  And upload speed 10. The EE shop tested yesterday and said that there’s horrendous traffic on a mast and one must has not been working for sometime, Yet when I go on to and check from home, it says it’s good. How do I report this so they start looking at fixing the problem ??? 

 

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2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎10-02-2024 09:32 AM

Hi @Des123 

You said you have checked coverage but did you "check status" as that will tell you of any issues locally.

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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bristolian
EE Community Star
EE Community Star

‎10-02-2024 10:17 AM

@Des123 wrote:

Yet when I go on to and check from home, it says it’s good. How do I report this so they start looking at fixing the problem ??? 

After selecting "check status" on the webtool, choose either "report a problem" or "keep me posted" depending on the result.

https://coverage.ee.co.uk/coverage/ee 

 

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