Forbidden message on data add on page

[rafomania]

Hi,

I am using a 4g data sim in a dongle. I can add credit from the add-on page. However I can't buy an add on package. The page I get says 'forbidden'

Please help!

[Dreyer]

Sure, but I shouldn't have to call you.

[mmv]

So it's not just me. It is every single time. EVERY SINGLE TIME. How is this acceptable? Your website looks and acts as though it was built by an 8 year old as a school project. Get your act together!

[Leanne_T]

This has been reported to the relevant team @mmv

Please try clearing cookies and cache and opening a new web browser, please enter add-on.ee.co.uk, does this work for you? 

Leanne 🙂

[AB104]

Thank you for reporting it again, Leanne.

I'd already tried what you suggest but it didn't work. As was suggested earlier in this thread, I had to call the support team who could convert my credit into data. However, I really shouldn't have to spend 45 mins calling your support team in order to get data after my top-up has gone through.

Your support team member was also going to raise the issue but that was a couple of weeks ago. Obviously nothing has yet been done to solve this as I still can't see how much data I have.

Please do fix this ASAP and revert to the previous system which allowed customers to access their data package information. 

[Dreyer]

That solution does not work.

[Leanne_T]

Hi @Dreyer

Have you tried clearing cookies and cache and entering add-on.ee.co.uk into a new web browser?

Leanne.

[Badgers-den]

Yes I have the same issue but for some reason occasionally it works okay and allows me to top up. I am surprised how difficult it is to use ee’s web site nothing seems to work properly - it’s certainly not user friendly.

[IhateEE22]

Having the same problem, every single time. Takes my money but can't get an add-on. The app is crap, the web-site even worse. You get the same answer, clear browser, clear cookies, clear cache. Would be better if they gave a service that actually worked.

[XRaySpeX]

Seems to be fixed today. Haven't had 1 Forbidden all day.

[SuzeFawcett]

But this shouldn't be necessary - can you not just fix it, currently on my 4G Wifi I get an upload speed of only 0.34 unusable wherever I am! just a terrible service