Forbidden message on data add on page

[rafomania]

Hi,

I am using a 4g data sim in a dongle. I can add credit from the add-on page. However I can't buy an add on package. The page I get says 'forbidden'

Please help!

[Chris_B · Accepted solution]

@rafomania  Try clearing your browser history and cookies to then try again 

[rafomania]

thank you. this worked for me.

[Thayne]

Hi, I have had the same issue, followed your suggestion to clear browser and cookies but still the same.

[Christopher_G]

Hi @Thayne

Welcome to the community.

I would recommend speaking to our mobile care team so that they can look into this and help you get the package you're looking for.

Chris

[AB104]

I have exactly the same issue but Chris_B's suggestion hasn't worked.

Seems rather ironic that top-up payments are accepted but customers can't then use their credit to buy the data package they want......

[Christopher_G]

Sorry to hear that, @AB104

If you speak to our Mobile Care team, they'll be able to look into this for you.

Chris

[Dreyer]

Yes, I have this problem every time.  Topup goes very smooth, but then can't use the funds to purchase an add-on.  I guess they have to money now!!!!

[Dreyer]

I am sitting on the train for a couple of hours now wanting to do work and I cant.  Very frustrating service.

[Christopher_G]

Sorry you weren't able to add your add-on, @Dreyer.

If you're still having problems, our Mobile Care team will be able to help you.

Chris