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Fair Use Policy

escocia1
Investigator
Investigator

‎08-09-2022 07:41 PM

SIM only pay monthly + Roam Abroad addon
Going to the United States on holiday

EE states: If your plan comes with MORE THAN 50GB of data per month, a fair use policy of 50GB will apply when roaming abroad.

So, what happens after you hit 50GB, do you suddenly get zero data?
or does the speed get throttled, significantly?

 

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5 REPLIES 5
escocia1
Investigator
Investigator

‎08-09-2022 07:08 PM

so the cap is 50GB per month when using the Roam Abroad Pass addon,

and after 50GB is it zero? or does it reduce the speed?

 

 

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Northerner
EE Community Star
EE Community Star

‎08-09-2022 10:59 PM

Hi @escocia1 

Your service may be restricted. 

Thanks.  



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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EssexBoyEE
Ace Contributor
Ace Contributor

‎09-09-2022 12:08 AM - edited ‎09-09-2022 12:12 AM

Technicaly it's stops giving you any further Data Connection after 50Gb of use but I've heard of reports where it may continue depending on which Country you are in.

My advise would be to when your Data Roaming to set your Max Spend Cap to zero or at least a comfortable level that's affordable, ie, £5, £10 etc. as Data Roaming charges can be a bit of shock to the system on any Network. 

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James_B
EE Community Manager
EE Community Manager
In response to escocia1

‎09-09-2022 07:50 AM

Hi @escocia1,

Once you have used your allowance you'll be able to purchase a data add-on. When you switch your device on abroad, we'll send you a text message with full details on how to purchase a data add-on.

James

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floridapete
Visitor

‎21-02-2023 09:48 AM

I have read the fair use policy and it only applies to EU and Switzerland. There is no mention of fair use if using in the USA. I have also checked the charges in the USA and it says you can use your data for free, again no mention of fair use.

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