EE incapable of unlocking Mini Wifi. Spent two hours on the phone with two different agents yesterday and they were unable to help. After nearly an hour, the first agent said it was all sorted and I'd shortly get an email. It wasn't and I didn't.
The other tried THREE times with credit cards which took more than an hour and finally gave up saying it couldn't be done. Have also tried with my credit card online and it says did not work please try again, over and over.
The agents were both very pleasant and polite but the poor things were totally exasperated.
Shocking service EE
