Hi. I’d like to know what the deal is with this god forsaken network. I moved to EE over two weeks ago from o2 because o2 data speeds are basically non existent. I got chatting to an EE agent when ordering my new contract who claimed that EE was much faster than o2, and placed me on the same unlimited data plan I had.
here’s what I’ve noticed. Since joining, the first two weeks I had no issues. I thought all was ok. BUT after the cancellation period has passed, surprise surprise I’m now having connection issues with data, and it’s now so bad that EE is actually worse than o2. My o2 connection never ever dropped for starters.
there’s a pattern to how my connection is dropping too I’ve been timing it, streaming Netflix on my tv, I get to watch 15 minutes of whatever I’m watching then the connection completely drops for 3 minutes. When the connection comes back the picture quality is seriously poor it’s worse than 540p until it adjusts again, then the same thing repeats over and over. The timings between these drops says to me it’s a network issue not my devices. If it’s a deliberate feature they are neglecting to tell customers about it. If I’m downloading on my Xbox the speed is very staggered too, the highest my Xbox seen was 31Mbps (that’s the highest it’s ever gone to) it averages out around 18Mbps and even then my games lose connection randomly. I’m very **bleep** with the fact I’ve been lied to by EE just to gain another customer and what seems like a ploy to keep you for 14 days with a good connection then screwing you over when they THINK your unable to cancel. I don’t know what’s going on with this network but this isn’t normal I know that much. I’m not getting unlimited that’s for sure because I can’t get to use what I’m paying for.
yes compared to o2 I have a data connection during the day allowing me to update my apps (with o2 I had to wait until after 1am for a connection) but off peak periods with EE should be rocket speeds (after all they quote you “upto 100Mbps” and I’m not even getting a steady 20) they claim to be the fastest network but they are not by far. With o2 my connection was poor but it never once dropped in my 7 years with them and with o2 after 1am I could get upto 65Mpbs. So no they are not faster than o2 either.
Also, speaking to the agent when signing up with EE I couldn’t shut him up he was doing everything being helpful, blabbing the usual sales bs, but I took this issue to EE support and I basically got a “you call this number” reply, so quick too it was clear they didn’t even read my message entirely.
i have the data sim in my own mobile wifi router, I’ve gone through every setting on it, I’ve also used a payg sim in it for half a day with no issues from another network so it’s defo not my equipment.at fault or causing this.
so we have lies, not even close to average or quarter of the quoted speed, a connection that’s very unstable, and support that simply don’t give a **bleep** once they think your imprisoned into their contract - I’m not staying. What angers me is these networks also lie on their network coverage page. The results you actually get compared to what they claim is utter bs and they get away with it.
is this how EE really is with all of you? In my short time being a ripped off customer I’m massively disappointed with every aspect of my usage, coverage, speed, connection, and the lack of support customers are given. Do any of you have this same connection drop pattern?
apologies for the rant I’m just massively **bleep** and disappointed with this whole thing. Thanks for baring with me.
