EE Public WiFi issue

[chefsteve]

Hello,

i have paid for 30 day access of EE’s  public wifi hotspot. the first day it worked completely fine. it’s now been two days since and it doesn’t even appear on the settings part of my phone. this is very frustrating as we have just moved into a new house and have no internet until atleast 28th january. i am a university student who needs internet access due to my upcoming exams. thanks

[chefsteve]

 i am also shown this when it does appear on the settings

[Northerner]

Hi @chefsteve 

You'll need to speak to EE CS about thid issue:

https://ee-wifi.ee.co.uk/public/ee/contact/index.htm

Thanks