EE Mobile Intenet - great in online games but choppy in browser

[Hiro1234]

Hello,

I've using GL-X3000 router with 5G EE sim.

My connection is fine in online games, but is very choppy in browsing web pages. Connection will be fine for a moment, then it will hang for 10-20 seconds, then fine again. When gaming, it is stable for hours. Same behaviour over WIFI on the phone/tv

Things I've tried:

- Blocking 5G and using LTE on router

- Restarting router

- factory resetting router

- Clearing DNS and other CMD commands

https://community.ee.co.uk/t5/Mobile-Broadband/Fix-for-5GEE-WiFi-Hub-IPv6-internet-issues-over-ether...

This post was recommending to force IPv4, GL-X3000 is IPv4 by default, IPv6 is turned off.

[Peter_W]

Good morning @Hiro1234.

Welcome to the Community 😊

Have you had a chance to try your SIM in a different device such as a phone? 

We'd not expect general browsing to be affected in such a way, but it would be good to see if the issue follows the device or SIM.

Peter

[Hiro1234]

It appears to be router side, I've tested with another 4G router I have.

Not quite sure how to go about it.

[Ali_A]

@Hiro1234 

Thanks for giving that a try.
With resetting the router you would have tried setting up a fresh Access Point profile, and therefore checked everything twice already. 

Have you had a chance to reach out to the manufacturer? They can often remotely access the router to check the logs and see what is causing it to drop out. 

Ali