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Do i get loney back for device if i leave my contact early

LibbyD8
Contributor
Contributor

‎17-05-2026 04:06 PM

I am getting annoyed at how bad my Internet is, constantly dipping and causing lag on streaming tv and gaming.

I have the smart 5g hub fcnf (which i paid for) ontop of the bill payment- sim mobile plan as I cannot get full fibre in my area.

If I was able to find another provider with better service and cheaper - obviously I am aware that as I am still under contract I would have to pay a leaving fee but what will happen with the hub as I paid for that £100 I think it was. Do I get that money back?

0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎17-05-2026 04:30 PM

No, you committed to a min. term. Anyway you can still reuse the mobile router with a SIM from another network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
LibbyD8
Contributor
Contributor
In response to XRaySpeX

‎17-05-2026 04:39 PM

Ok thank you for the response.

So aslong as I get mobile broadband (sim) from any company I can still keep and use the router as I paid for it even though it is an EE product 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to LibbyD8

‎17-05-2026 04:41 PM

Yes, it won't be locked to EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP