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Remote access to 4gee home router

adeanddonna
Visitor

‎13-03-2022 06:38 PM

Is it possible to remotely access a 4gee home router to do a reset? I’m on holiday in the canaries but it seems my router has decided to go down. Thing is, I’ve got my cctv, security and other things that need Wi-Fi  that I’d like to monitor while I’m away.

many thanks

 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎13-03-2022 06:56 PM

@adeanddonna  Nope. Not possible 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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XRaySpeX
EE Community Star
EE Community Star
In response to Chris_B

‎13-03-2022 07:05 PM

No, you will find yourself up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) & so you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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