Data sim issues, bandwidth limited despite paying a lot of money for 4G+

Judy360 · ‎27-10-2023

Does anyone know how I can fix the issue with data bandwidth on a 4g router. I’ve been paying extra for more as I have several cameras at a farm monitoring livestock. I can only get connection to one or two sources at best. The problem is intermittent and seems to be linked to the type of top up. I managed to buy an ‘add-on’ at one point that gave a higher data rate, but can’t find that option any more online or in the new app. Which is completely useless BTW. There’s a couple of buttons on the page where it asks if the info was clear or not, somehow only the ‘yes’ button works… nasty design feature

I would really appreciate some help with this please

Leanne_T · ‎27-10-2023

Hi @Judy360

Thanks for coming here.

If the option is not showing in the EE app, please get in touch with our customer care team who will check this and help you get this sorted 🙂

Thanks.

Leanne.

XRaySpeX · ‎27-10-2023

@Judy360 wrote:

seems to be linked to the type of top up.

Does that mean you are on PAYG? When did you buy your SIM? PAYG SIM bought since March '23 are capped at 25 Meg.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)