Data only sim

[Belse]

Looking to use one of the 12 month data only sim in a mobile wifi.

It will be used infrequently - just needed for convenience/ emergency use.

Does the number get cancelled if not used after a

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period even if its purchased for 12 months

[XRaySpeX]

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying an Add-on, not just using your pre-paid data.

[Belse]

My question related to a 12 month data only sim - not payg - there are no calls or text available and no need to top up until the data has been used

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[Jon_K]

Hi @Belse.

Your contract number wouldn't be cancelled with infrequent use.

This does happen with pay as you go SIM cards as mentioned above, but not pay monthly SIM only deals.

Jon

[Belse · Accepted solution]

Thanks
That's what I thought but mine was and they'll not do anything about it - I'll never use all the data I just wanted the convenience of having access to it if I needed it when away from home

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[Jon_K]

Did you speak to our Customer Care team about this, @Belse?

Is your account currently suspended or inactive?

Jon

[Belse]

I did speak to them - account has been deleted.. I think card was used early september - they said 2 months - then another and the number is deleted, done seem to identify it's a 12 month card andxtreatcit like any other sim. Was offered some data return if I bought another card - but I'd never use it. May try them again and see if I get on better with someone else!

It's more the principle as it would have expired late april I think anyway with only 10% data used!

Thanks for help 

[XRaySpeX]

Were you paying for it every month or did you pay it all upfront? If the latter, you'll find it was a 12-month prepaid data SIM to which the PAYG rules nonsensically apply.