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Data Purchase Not Working

EJG22
Visitor

‎28-09-2022 05:41 PM

I topped up the credit on my mobile broadband this morning but have been unable to purchase any usage. I've tried on multiple devices and it says that the browser didn't complete request in time.

Please advise

0 Helpful
1 REPLY 1
XRaySpeX
EE Community Star
EE Community Star

‎28-09-2022 06:23 PM

Why have you been unable to purchase any data? Have you tried? How?

Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see data & credit status.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP