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Connected DATA SIM

E82E4
Investigator
Investigator

‎02-03-2023 04:00 PM

Hi,

I have just purchased a 120GB connected data sim. My plan is to use this as a mobile wifi hotspot for devices to connect to. I have registerd an acc with ee, activated the SIM (I can see the 120gb on the acc) but when I put the sim in the Router and connect my ipad it says "wifi connected, no internet" if I put the sim dirrectly in the ipad it works fine, but I don't want to use it in this way. I need it to work in a mobile router for other devices to connect to. Can you help?

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5 REPLIES 5
XRaySpeX
EE Community Star
EE Community Star

‎02-03-2023 04:07 PM

Which router & where did you get it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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E82E4
Investigator
Investigator
In response to XRaySpeX

‎02-03-2023 05:56 PM

No idea and no idea, it is in a flight case at work and worked of a data sim previously but the signal strength wasn't great so tried ee as 4G is advertised as excellent in the area

 

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E82E4
Investigator
Investigator
In response to XRaySpeX

‎02-03-2023 05:59 PM

From what i can see I think it is a Peplink - possibly a Pepwave max?

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XRaySpeX
EE Community Star
EE Community Star
In response to E82E4

‎02-03-2023 06:14 PM

Probably it's set up for its previous network's SIM & hasn't updated itself. Check its APN/Profile is suitable for EE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team
In response to E82E4

‎03-03-2023 10:00 AM

Hi @E82E4 

Thanks for coming here. 

If you need the APN settings for EE please see our EE APN Settings: Where to find them, article 🙂

Leanne.

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