03-03-2023 01:07 PM
I’m new to EE and have purchased a free Data sim to see if the signal and speed is good enough to start a mobile Wi-Fi account at our caravan.
Trying to get started but cannot register to top up , I’ve set up an account, input the number but cannot get the final part concluded, it says connected to WI-FI log into browser and activate, as there is no credit I cannot finalise can anyone help
03-03-2023 01:12 PM - edited 03-03-2023 01:54 PM
MyEE doesn't work for registering PAYG MBB devices or at least those with data SIMs. It stops at telling you to connect your device & login to it, but when you've done as instructed it doesn't have anywhere for you to say you've done it.
You may continue using your device but you just can't register it to MyEE.
03-03-2023 01:39 PM
Topped up via your link do we then need to log in to activate? , still not getting wifi
03-03-2023 01:43 PM
No, your no. is not registered to MyEE as it can't.
What does http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to say about your data & credit status?
03-03-2023 01:48 PM
says slow speed as used up all my data
03-03-2023 01:49 PM
What about credit?
03-03-2023 01:50 PM
Have an email saying top up successful but this hasn’t activated my data
03-03-2023 01:53 PM
No, what does my Status link say about your credit?
03-03-2023 01:58 PM
Says £25 credit
03-03-2023 02:07 PM
Is that the amount you topped-up with? Now you need to purchase some data with it.