Charged me £71 for just the mobile data

[Azazalishah]

I am a new customer and not even a few weeks had gone by and EE charged me £71 even though an advisor told me on the phone that my monthly payment for unlimited data will be no more than £21. Where does the rest of £50 went to. I need an answer.

[Katie_B]

Hello @Azazalishah. 

Welcome to the community. 

Have you been able to view a breakdown of your bill within your EE account?

The £50 could be a deposit for service such as roaming. 

Speak soon, 

Katie