11-03-2024 01:40 PM
Hi, I have reset my EE 5G Modem (the big white one that looks like an EE branded Huawe. It seemed to reset correctly, but I could not log into the modem itself. I can use the default password from the stick on the base, but the router password on the sticker doesn't work. I tried typing admin in, too, but that didn't help. Any ideas?
Thanks, David
Solved! See the answer below or view the solution in context.
11-03-2024 08:10 PM
Copied and pasted the password then unclicked hide to check it was correct. It was. I manually typed the same password. It worked. Every day is a school day. Thanks guys.
11-03-2024 01:49 PM
@Fergy007 : What do you mean by "default password from the sticker on the base" as opposed to " router password on the sticker"? What's the diff? Isn't 1 the router admin login pwd & the other the WiFi pwd for connecting devices to it?
11-03-2024 02:06 PM
Basically, I reset the router. I can connect to the internet using the Wifi network name as per the sticker as well as the password below. However, when I type in 192.168.1.1 and see the basic EE stuff but click login it asks for a password. The password doesn't work. I tried both the "Login password" and the "Router password" from the sticker. Does that make sense?
11-03-2024 05:04 PM
Hi @Fergy007
Welcome to the community.
Could you try the steps below please?
Go to Connection Manager or type 192.168.1.1 into your browser
Select Settings
Log in - the default username and password is:
Do these details work for you?
Leanne.
11-03-2024 07:04 PM
Hi. Thanks for your reply. It comes up with a EE branded webpage with no settings option. There is a login option which asks for password but the passwords on the sticker don’t work nor does “admin”.
11-03-2024 07:56 PM
Just as a trial, try the "Log in to read texts Click here". It will also take you into router.
11-03-2024 08:10 PM
Copied and pasted the password then unclicked hide to check it was correct. It was. I manually typed the same password. It worked. Every day is a school day. Thanks guys.
11-03-2024 08:14 PM
Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.