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After the power cut, my EE mobile broadband is extremely slow.

HC33
Investigator
Investigator

‎06-10-2025 07:29 AM

How can I fix this? My SIM plan gives unlimited data, capped at 100Mbps speed but It is painfully slow since the power cut recovered yesterday. Online internet speed checker showed Download  speed at 4 Mps/Upload 0 Mps.

EE service checker showed excellent coverage but my mobile broadband router's front panel shows it signal strength in the middle position i.e. not full signal. 

0 Helpful
13 REPLIES 13
HC33
Investigator
Investigator
In response to Michael_D

‎20-10-2025 09:07 AM

EE did not fix even after 14 days.

0 Helpful
Michael_D
EE Community Support Team
In response to HC33

‎20-10-2025 09:09 AM

It really depends on what the problem is @HC33. There are many factors that can impact mobile service repairs from parts, to access to the site.

I'm not able to see what is happening here, but our tech guides can look at it for you.

Michael

HC33
Investigator
Investigator
In response to Michael_D

‎20-10-2025 09:11 AM

Hi Michael _D

I am wondering what is your job description and if you are or not an EE employee? 

0 Helpful
Michael_D
EE Community Support Team
In response to HC33

‎20-10-2025 09:18 AM

I am an EE employee @HC33. There are a team of us on the community. 

You can identify us as we have EE Community Support Team next to our names, and you can see the full list on the Meet our Community Team page.

While we are here to help, we don't have account access so it would need a call to customer service for account specific queries.

Michael