Abroad

Froggie1 · ‎13-09-2022

I’m in France now and can’t connect to my Wi-Fi mini I was here in June worked fine now nothing any suggestions.I only have phone and iPad with me thank you

Northerner · ‎13-09-2022

Hi @Froggie1

Is the WI-FI mini using a PAYG SIM? When did you last make a chargeable call or text?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/how-do-i-reactivate-my-EE-ser...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

View solution in original post

Northerner · ‎13-09-2022

Hi @Froggie1

Is the WI-FI mini using a PAYG SIM? When did you last make a chargeable call or text?

https://ee.co.uk/help/help-new/billing-usage-and-top-up/paying-my-bill/how-do-i-reactivate-my-EE-ser...

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Froggie1 · ‎13-09-2022

Hi I used it constantly in July but I can’t connect to the mini it just says disconnected so can’t check anything the red light on the signal indicater

Leanne_T · ‎13-09-2022

Hi @Froggie1

If the number is pay as you go and has gone into hibernation, you will need to call us on +44 7953966250 from any phone to get this looked into.

Leanne.