5g router remote access

Cricketer101 · ‎07-07-2026

Hi there.
I hope someone can help me. Which I have to say EE have been reluctant to do.
I have a tplink Archer NX210 router with an ee data sim that I need to be able to access remotely so I can control cameras and smart stuff. I have tried everything that I can think of to no avail. I’ve searched the internet which mostly says EE uses CGNAT which is the reason.
surely this can’t be the case? Must be thousands of people who rely on 5g for their internet who also have smart devices?

XRaySpeX · ‎07-07-2026

You may be finding yourself up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) resulting in a double NAT, which games consoles often object to, which means you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB.

If this occurs there is nowt you can do to avoid it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

View solution in original post

XRaySpeX · ‎07-07-2026

You may be finding yourself up against a limitation of EE's mobile network. The EE mobile network uses Carrier Grade NAT (CGNAT) resulting in a double NAT, which games consoles often object to, which means you don't get your own public IP address but share it with other users. So you can't be uniquely id'ed on the Net & therefore your LAN cannot be addressed from outside for unsolicited accesses. This is unlike fixed BB.

If this occurs there is nowt you can do to avoid it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Clever_Trevor · ‎07-07-2026

Hi,

you need to install the TP ‘tether’ app - you then pair the device & can fully remote manage.

You can receive sms txts & send sms’s plus manage WiFi plus connected devices - full control from the app.

hope this helps.

Cricketer101 · ‎08-07-2026

Yes that’s more or less what I found. Surely I can’t be the only one who needs remote access given the amount of smart stuff everyone has now?

Cricketer101 · ‎08-07-2026

It sounds like you are a knowledgeable sort. How is it then that if I put my ee phone sim in said router I can access my cameras?

Chris_B · ‎08-07-2026

@Cricketer101 Are you using WiFi when you do this with this sim in the router ?
And how exactly are you trying to access your device when you’re out and about? Directly through the router or via an app on your phone ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Cricketer101 · ‎08-07-2026

Hi. I use the Reolink app for the cameras Tplink Tapo for the smart stuff. Before we changed to EE I could also access the router remotely with Tplink Tether.

Cricketer101 · ‎08-07-2026

Hi Chris.
Me again. To prove a point I nipped to the shop picked up a Vodafone sim and away we go. Access to everything. Trouble is Vodafone network coverage here is pretty awful which is why I changed to EE.