5G router keeps losing internet - support issues

penport · ‎22-03-2023

I'm having to reboot my 5G router a couple of times a day as it intermittently loses internet connection.

Following a reboot all is well until the next time.....

I've had the router for about 6 months and it's been very reliable until now, I haven't physically moved it or many any config changes.

Any suggestions?

Phoning 150 just gets me (eventually) to the automated service that checks my line (surely my mobile phone line, not the router) and then hangs up. Arghhhh

Dof · ‎04-06-2023

No works that I'm aware of, network checker shows good inside and outside 5g.

Christopher_G · ‎04-06-2023

OK, thanks @Dof

It may be worth having a chat with our technical support team.

Chris

AlirezaTiTAN · ‎01-01-2025

What helped me with the same issue was turning off mesh compatible settings and limiting the wifi to either only 2.4ghz or 5ghz, I have no idea how it could've been related but it reduced the disconnections a lot (not fixed completely but MUCH better)

grimo · ‎19-05-2025

WHY IS THIS LABELLED AS "SOLVED"???? IT'S NOT SOLVED AND THER ARE MANY MANY SIMILAR THREADS ABOUT THIS ISSUE.

XRaySpeX · ‎19-05-2025

@grimo : How do you know what was on the mind of the OP of this thread, that you leeched onto, 2 years ago?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

grimo · ‎19-05-2025

it's irrelevant what is going through their head, others are clearly having the same issue and the thread is labelled as "solved". I have gone through the whole thread and found no solution. If the OP has solved it, where is the solution?

XRaySpeX · ‎19-05-2025

@grimo : It's the OP's thread. It's up to them to decide what solution suits them.

If you are having similar issues then start your own thread & seek a solution that suits you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

grimo · ‎19-05-2025

there is no solution so I'm not sure what you are talking about.

bristolian · ‎19-05-2025

When a user starts a new thread on this (or any web forum), they are able to mark an individual post as a solution, and/or flag the thread as resolved - different fora sometimes have subtly different setups here.

Thus the user penport who started this thread in 2023 has marked their chosen post as a solution - if a user isn't happy with that, they should PM penport and take it up with them.

If you have a new issue that is not answered by an existing thread, then start a new one. Adding "me too" to existing threads is generally poor etiquette.

grimo · ‎19-05-2025

marking a thread as resolved, when it's not is poorer etiquette.

it's not a new issue, it's the same issue, which is still unresolved and there are many similar threads with the same issue.