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5G Router dropping out several times a day

Nij55
Visitor

‎26-09-2023 04:44 PM

please help!

Ive had a 5G router since December with exterior antenna. It’s been great until the last 3 weeks, and is dropping out several times a day. I’ve tried the service checker, but it asks for a mobile device, but it’s only the router I have. My mobile is with another provider. I have to switch the router on/off to reset the router. Any help much appreciated.

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1 REPLY 1
Leanne_T
EE Community Support Team

‎26-09-2023 06:16 PM - edited ‎26-09-2023 06:16 PM

Hi @Nij55 

Thanks for coming here 🙂

On the EE Coverage & Network Status Checker, if you enter the postcode and then in the 'Your mobile device' section type WiFi a list of WiFi devices will show for you to select and you can check status for any known issues in the area, or report the problem if none are showing.

Leanne.

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