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4gee wifi pay as you go

denton2021
Valued Contributor
Valued Contributor

‎24-07-2022 02:56 PM

Good afternoon,

Many moons ago, i purchased a ee mobile wifi device as i had no provider at that time who could give me a solid signal, when i moved I cancelled contract, i still have the device and would like to put a pay as you go sim into it to use on the go, is this possible. Also i have tried to order a data only sim on ee site, but keep getting taken to a 404 page?

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25 REPLIES 25
denton2021
Valued Contributor
Valued Contributor
In response to denton2021

‎25-07-2022 01:01 PM

Good afternoon,

Thank you to everybody who took time to reply and guide me with issues. I was keen to buy a 4gee payg mobile broadband device, however when I log on to EE site, it takes me to mobile devices for internet, but, no payg option, only pay monthly. Since this is only for use now and again to access medical notes, I do not require a contract. Yet, I can go online and buy payg ee devices from eBay, and Argos, I want to keep my custom with EE but, it seems I can't buy from them direct. Please tell me what I am doing wrong, 

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XRaySpeX
EE Community Star
EE Community Star
In response to denton2021

‎25-07-2022 02:22 PM

At the mo' EE aren't selling any PAYG mobile routers. But I thought you already had an EE mobile router & only wanted a SIM for it, for which I recommended a PAYG Mobile Phone SIM as being compatible & of better value. That page doesn't error.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
denton2021
Valued Contributor
Valued Contributor
In response to XRaySpeX

‎25-07-2022 02:32 PM

Bought a sim card  pre -topped up, put it in device, will not recognise it, even though it is EE device, and EE sim card. 

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Leanne_T
EE Community Support Team
In response to denton2021

‎25-07-2022 03:16 PM

Hi @denton2021

 

Does the WiFi device work with any other EE SIM card? 

 

Leanne.

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denton2021
Valued Contributor
Valued Contributor
In response to Jon_K

‎25-07-2022 03:17 PM

tried on 2 different browser, still get error message

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denton2021
Valued Contributor
Valued Contributor
In response to Leanne_T

‎25-07-2022 03:18 PM

tried existing mobile phone sim on EE with £15 credit loaded, will not respond, but, will work in telephone

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Leanne_T
EE Community Support Team
In response to denton2021

‎25-07-2022 03:20 PM - edited ‎25-07-2022 03:21 PM

Hi @denton2021

 

The EE shop page has been sent to the relevant team to be looked into.

 

If the SIM card works in a phone, this should work in the WiFi device for you. How long have you had the WiFi device? 

 

Leanne.

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denton2021
Valued Contributor
Valued Contributor
In response to Leanne_T

‎25-07-2022 03:28 PM

Approx 4 years

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Leanne_T
EE Community Support Team
In response to denton2021

‎25-07-2022 03:31 PM

Thanks @denton2021

 

Could you try another SIM card to see if this works in the device? 

 

This will let us know if the device is faulty. 

 

Leanne. 

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denton2021
Valued Contributor
Valued Contributor
In response to Leanne_T

‎25-07-2022 03:37 PM

tried my sim from mobile, seems to accept it, but, indicates no signal, yet is fine in phone

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