Hi @stepth21 ,
That is very useful information.
The DHCP server is responsible for handing out IP addresses to your devices. An IP address is like a phone number on the network allowing devices to talk to each other.
Routers typically ship out of the factory with an IP address such as 192.168.1.1 or 192.168.0.1 so it has a known IP address that you can communicate with.
If the DHCP server is not responding, it sounds like the factory reset failed, or the DHCP service has been disabled. Perhaps you didn't allow sufficient time for a factory reset to take place or the router was interrupted in the middle of a factory reset.
The best option is to attempt a factory reset again to see if the DHCP server will come up. If you've factory reset three times already, that's unlikely to work.
Even if the DHCP server will not come up, you can set a static address on your laptop such as 192.168.1.3 or 192.168.0.3 with subnet mask 255.255.255.0 to attempt to ping the router on the corresponding IP higher up.
It's possible you're not comfortable with this so could ask a friend to help our return the device to the service provider as faulty if it is still under warranty.
The DHCP server should come up after a factory reset so the device is faulty if this is not the case.
If you have an old phone unlocked for the EE network, you can use the SIM in there and establish a WiFi hotspot as you wait for the faulty router to be replaced. If you check the DHCP assigned IP address using that hotspot, you'll get a better idea of how it should work with the router.
