4g wifi slow

[Keefos1]

I have been using a 4GEE WIFI MINI hub, for the last 3 months, since moving to my new property. I checked that the 4G coverage was adequate beforehand & have since been succesfully using this product. In the last few days, the internet has been running slow on all of my devices. I get timeout errors on my laptop, when trying to access some websites. Also have problems with streaming on TV catch up programmes (IPlayer etc). This has not been a problem up until now. I have asked EE support to check any known signal erors in my postcode. They have emailed back to say that all is ok. When I check on the hub app (192.168.1.1) it is only showing one bar on the signal strength indicator. It was a stronger signal previously. The wifi signal strength indicator is showing a full strength signal. As this is occuring on all of my devices, is must either be a problem with the device, or a 4G signal problem in my area. It would be good to have some clarification on this.

[Northerner]

Hi @Keefos1 

You can check your local network for issues here:

https://coverage.ee.co.uk/coverage/ee

Thanks 

[Keefos1]

Thanks Northener, 

That is one of the things I tried recently & it came back with... You won't get 4G coverage on your EE 4GEE WiFi Mini. ?

I checked again using your link and got the same message?? Something has changedas it has not been a problem up until now???

Cheers,Keefos1

[Christopher_G]

Hi @Keefos1 

It may be worth having a chat with our technical support team so they can look into this with you.

Chris

[Keefos1]

Thanks Chris,

I was planning to contact them today, if the problem is still ongoing.

Cheers, Keefos1

[Sinpro]

I have constantly the same issue with the coverage it just dropping every day unable to watch TV or even work from your computer or even open the emails. 

[Peter_W]

Hey there @Sinpro, thanks for reaching out to us here on the Community 😊

Has this issue with your 4G WiFi been going on since you first received the device, or has it been better in the past?
It's worth having a look at our network status checker to see if there's anything happening nearby that could be affecting you.

Peter

[Sinpro]

Hello Peter, 

It’s been always an issue. The highest speed which I received was 5mbps on download aspect but since last 2 weeks I physically cannot open my emails. Last two weeks the download speed is barely 1.12mbps. I understand I live 1 mile away from city  but this was the only option as broadband couldn’t even do 1.93mbps download which was promised at least 4mbps lowest speed. 

I have spoken with your colleague 2 days ago and unfortunately as I cannot receive the service they will terminate my contract which is already the second time as broadband with EE was terminated in October as I couldn’t physically receive anything and confirmed with all engineers which visited my home place at least once a month to fix the issue which was not be able to fix unless someone will invest 400m cables to have connection. I am not even talking about watching YouTube , simple task as email cannot be open.  

[Christopher_G]

I'm sorry to hear that this couldn't be resolved for you, @Sinpro.

Thanks for replying and for updating us with your discussion with the technical support team.

Chris