4g Mobile WiFi not supplying internet wifi

[Cat5326]

I have a mini 4g EE WiFi device. 
I used it last year on holiday. My data has expired. 
I put £15 credit on 2 days ago. My phone connects to the EE device ok and 4 blue lights are displayed on the mini WiFi. But no internet is available on my phone (or other devices) 

help please

andrew

[Katie_B]

Hi @Cat5326. 

Thanks for coming here. 

It's likely, your pay as you go SIM is in hibernation or been disconnected due to no activity. 

I'd recommend giving us a call so our customer care team can look into this for you. 

Katie