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4g EE mini box keeps turning off

Sarluk
Visitor

‎20-07-2022 05:25 PM

I’m having problems getting the 4g mini mobile broadband to stay on. I’m getting around 30 minutes but then it switches off even if it’s plugged in. Can anyone help? 

0 Helpful
15 REPLIES 15
Christopher_G
EE Community Support Team

‎20-07-2022 06:25 PM

Hi @Sarluk

 

Welcome to the community.

 

Could you try resetting it using the button/pinhole on the side/back of the device please?

 

Chris

0 Helpful
XRaySpeX
EE Community Star
EE Community Star

‎20-07-2022 06:56 PM

Are you actually using it during those 30 mins. Most of them will switch off to conserve the battery after a period of idleness.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
hongprprn
Visitor

‎13-12-2022 09:17 PM

I just got the 4g mini mobile broadband today. After the previous version I had broke down and I’m having the exact same problem with the 4g mini mobile broadband 🤦‍♀️!!!

0 Helpful
Leanne_T
EE Community Support Team
In response to hongprprn

‎14-12-2022 07:39 AM

Hi @hongprprn

Thanks for coming here. 

Is the WiFi device a replacement? 

Have you tried another charger? 

Leanne 🙂

0 Helpful
Dave4129
Explorer
In response to Christopher_G

‎03-03-2023 05:21 PM

Mine is the same but I don’t have a reset button anywhere I can see ?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Dave4129

‎03-03-2023 05:48 PM

@Dave4129 : It's under the battery cover.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Stressed1
Explorer

‎29-03-2023 07:36 PM

Hi, did you ever resolve this problem? Mines doing the same 

0 Helpful
Stressed1
Explorer
In response to Christopher_G

‎29-03-2023 07:37 PM

I’m having the same problem, any tips gratefully received 

0 Helpful
Jon_K
Former EE Employee
In response to Stressed1

‎30-03-2023 07:33 AM

Hi @Stressed1 

Did you follow the reset steps as suggested above?

Let us know if this helps at all.

Jon

0 Helpful