01-10-2023 05:28 PM
I've had 4GEE for about 2 years but recently it has become unstable. My colleagues report frequent drop outs in video calls when i am talking (so, upstream) and I have also noticed slow internet and drops when downloading on a variety of devices. I've reported a service issue to EE mobile and they have come back with no issues. I notice when I go to the BT 4GEE device admin page it says disconnected and no service? Is this relevant? I mean it is working, just not very well so it's not totally disconnected. Bit odd.
02-10-2023 08:19 AM
Welcome to the community.
I know you said you've reported this, but have you spoken to our technical support team? They'll be able to look into this in a bit more detail with you.
Chris