Seeking help on here as phoned ee many times and been into store and keep getting the same things said to me.
Basically since I got this mini 4GEE router (with an unlimited sim in it) there’s been issues with it losing connection every 5 minutes or so. In a flat of 5 students it is the worst as we can’t do any online work or meetings as it takes 5 further minutes to reconnect. Everything is perfect when it works I just wish it would stop cutting out.
Anyway, I’ve tried without success even trying to get a replacement box but conveniently every time I phone EE there’s a maintenance issue (and one that had been apparently happening since I started my contract and got the box originally) so that stops me from getting a replacement. Meanwhile my phone service with EE had never had any issues in the same place and yes i know that apparently the device sim cards are in can affect connection - but there’s still an issue with the box then and i’m paying for something which won’t work?
When I went into store they told me they couldn’t do anything until I had a ping test done on the box remotely, to which I said i know that it’ll be fine in the moment because the box will be working at that point. Low and behold every time they run a diagnostic test everything is ‘fine’.
The ‘fix’ from EE is apparently to wait a month until the maintenance works are over, meaning I can’t do any university work here and not only that but i’m paying for this to not work for a month or possibly longer. Also the credit i’m given doesn’t even cover the upcoming £40 bill, nevermind the past 3 months of faulty service… (also normal broadband/fibre isn’t available in the flat I live in so please no suggestions about changing to that)
thank you!
